Frequently asked questions

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CAN WE PAY ON SITE WITH BANCONTACT OR VISA?

Yes, it is possible! You can pay on-site with Bancontact, VISA or Mastercard or cash.

WHAT ABOUT ALCOHOL AND DRUGS?

We reserve the right to decide when people are no longer able to play the game in a decent matter. We invest a lot of time and energy in building our escape games, which means that we do not have to take the risk to endure damages. As soon as we notice that people have drunk too much, we will refuse these people. The cost of the game will not be refunded. Drugs usage is generally forbidden.

I HAVE NOT RECEIVED AN EMAIL WITH CONFIRMATION, WHAT NOW?

Oops, you probably did not complete the booking until the end. Do not panic, please try again. If it fails, send us an email to escape@puzzle.gent and then we'll see what's possible.

IS THE ESCAPE ROOM SCARY OR TERRIFYING?

No. An escape room is not a haunted house where the intention is to scare you. No, but we're making sure that there is excitement by running a race against time. Excitement? Certainly, but no fear!

CAN I MAKE PHOTOS AND / OR MOVIES IN THE ESCAPE ROOM?

No. This is absolutely forbidden! All smarthphones are locked in personal lockers. The reason is that afterwards we have no control over what happened to these photos or videos. They can end up on social media, giving all the clues.

After the game we always take a group photo that we then share on our facebook page.

CAN I FOLLOW MY FRIENDS WHEN THEY ARE PLAYING?

Yes, you can! We have provided a live stream to both escape rooms in our bar. With a drink (and possibly a bite) you can enjoy their escape attempts!

EAT SOMETHING BEFORE OR AFTER THE ESCAPE GAME?

That's possible! We work together with top restaurants nearby. Together with some nearby TOP restaurants we put together some fun and cheap formulas, including an escape game! If desired we can reserve a reservation coupled to an escape game for you. The restaurants we offer are: Small & Tall (Lunch and Dinner), Il Mezzogiorno (Lunch & Dinner) and Multatuli (Dinner). These are within walking distance of Puzzle.

If you would like more information about these interesting formulas, click here.

I WANT TO ORGANIZE A TEAM BUILDING. WHAT ARE THE OPTIONS?

For a team building you are at the right place at Puzzle. Puzzle offers the opportunity to combine various business initiatives with up to 26 people with an escape game. Rent a meeting room with or without lunch or coffee, participate in a team training session including an escape game, a lunch or dinner combo at a nearby TOP restaurant and / or enjoy the escape games together with an aperitif. We are pleased to introduce you a customized schedule with the desired activities.

Check out all the possibilities on our team building page.

CAN I HAVE AN INVOICE?

Ofcourse! Please provide the billing information via the contact form. Then we will update the invoice and send it to you immediately.

CAN I CHANGE MY RESERVATION?

Yes, you can change the reservation at no additional cost until 24 hours before the booked game. We recommend sending us an email to escape@puzzle.gent If less than 24 hours to the booked game, please call us immediately at 0478936303. There will be some costs bound to this, unless there's a valid human reason.

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